Complaints
Raise a concern about the website or find the relevant provider process.
A complaint about this website
Email complaints@businessloanoptions.co.uk. Explain that the complaint concerns InvoiceDiscounting.net and include the relevant page, date, what happened and the outcome you seek. If the issue involves a factual claim, include supporting information where available.
We will review the concern and respond using the contact details you provide. If further information is needed to understand the issue, we may ask for it. Do not send banking passwords, one-time codes or full customer ledgers in your initial message.
A complaint about funding
A provider's credit decision, charges or administration should be raised through that provider's formal complaints procedure. If the issue concerns an introduction through Business Loan Options, identify that enquiry separately so it can be traced.
Independent routes
An independent route may depend on the firm, product and eligibility conditions. UK Finance's IF/ABL Standards Framework includes an independent complaints process for covered relationships. Check the current conditions directly. This site does not promise that any particular complaint falls within an ombudsman or trade-body process.
Privacy concerns
For a data-related request, contact privacy@businessloanoptions.co.uk. You may also raise data-protection concerns with the UK Information Commissioner's Office at ico.org.uk.
